How do participation codes work?

PARTICIPATION CODES FUNDAMENTALS

1. Participation Codes (Letter Codes) are shown throughout certain types of programs to confirm attendance in order to complete Certification.
2. Each code will consist of a single letter.
3. The participation code will not display during any program breaks. 
4. The codes typically are scheduled for a repeat showing if the code is not saved during it's first showing. 

HOW DO PARTICIPATION CODES WORK

1. Participation Codes are not part of the video or the video player but are a graphic overlay in the viewer.
2. Codes will display even if video is completely not working (such as being blocked by firewall) or if you are experiencing temporary buffering / playback issues. 
3. Codes only need an Internet connection at the most basic level to display.
4. Codes will display no matter how the viewer is resized. 

TYPICAL PARTICIPATION CODE VIEW

ENTERING PARTICIPATION CODES

SAVE LETTER CODE

During the display of each Participation Code there will be a "Save Letter Code" button

• If you click on this button, the participation code will automatically enter that code into your certification process.
• If you use the ‘Save Letter Code’ button and if the code was scheduled to display an additional time, you will not see the repeated display as you have already acknowledged and entered the code. 

MANUAL PARTICIPATION CODE ENTRY

• You can also enter Participation Codes manually by going into the Participation Codes section of your certification process and typing in the code. Each code will auto-save as you enter each code.
• If you type in a code manually and if that code was scheduled to repeat display later on, you will see the repeated display. Ignore repeat displays of the same code as you have already entered in that code. 

WATCHING ON MOBILE DEVICE / CE21 MOBILE APP

Watching on any mobile device will allow for viewing participation codes. 

Android device users will be able to see the participation codes even when in full screen video.

iOS device users are preventing from going full screen video when a program has participation codes assigned to it. This is because the iOS video player will block the participation codes if it is allowed to go full screen video. 

 We recommend iPhone users download the CE21 Mobile App to view programs with Participation Codes

SUBMITTING PARTICIPATION CODES

Upon completion of the program you will be required to click on the "Submit" button to submit your Participation Codes. 

If you have any additional questions, please contact customer support.